Refund & Cancellation Policy
Refund & Cancellation Policy
Last updated: 8/3/2026
Important Notice
Our creations are handcrafted and often made-to-order. To maintain our quality standards and the made-for-you nature of each piece, all orders are treated as final sale. Please review the policy below for details.
1. Cancellation Policy
Because production for handcrafted items often begins immediately, orders cannot be cancelled once they are placed. If you believe you ordered in error, please contact our support team as soon as possible. While we will do our best to assist, we cannot guarantee cancellation.
2. Refund Policy
All sales are final. We do not offer refunds or exchanges. In the rare event an item arrives damaged or incorrect, please contact us within 48 hours of delivery. We will work with you to provide a suitable resolution, which may include repair, replacement, or store credit at our discretion.
Issue Resolution Timeline
3. Issue Resolution Process
3.1 What we may request
📦 For a speedy resolution, please ensure:
- Items are kept unused and in original condition
- Original packaging is retained
- All tags and labels are intact
- You contact us within 7 days of delivery for any issue
- Return shipping, if required, may be your responsibility
3.2 Steps
Contact Customer Support
Email or call us with your order number and a brief description of the issue
Authorization
We'll provide next steps and, if needed, a return authorization and address
Ship the Product (if requested)
Package securely and ship to our return address
Resolution
Once received and inspected, we will arrange a repair, replacement, or store credit as applicable
4. Special Considerations for Handcrafted Products
4.1 Handcrafted Variations
Our products are handcrafted by skilled artisans, which means:
- Slight variations in color, size, and design are natural and expected
- Each piece is unique and may differ slightly from product images
- These variations do not constitute defects and are not grounds for refund
- We celebrate these variations as they add to the authentic, handmade character
4.2 Custom Orders
For custom or made-to-order items:
- No cancellations once production begins
- No refunds; for significant quality issues we will arrange repair, replacement, or store credit
- Production time varies based on complexity
- Custom orders are not returnable unless requested for inspection of a quality issue
4.3 Limited Edition Items
Limited edition and one-of-a-kind pieces:
- No cancellations
- No refunds; we will assist with repair or replacement in case of a verified issue
- These items cannot be recreated or replaced in identical form
5. Contact Information
For refund and cancellation requests, please contact us:
Contact Support
Use our contact form below
Response Time
Within 24 hours during business days
Business Hours
Monday - Saturday, 9:00 AM - 6:00 PM IST
Note: For faster resolution, please include your order number, product details, and clear photos (if applicable) when contacting us.