Last updated: 28/11/2025
Our creations are handcrafted and often made-to-order. To maintain our quality standards and the made-for-you nature of each piece, all orders are treated as final sale. Please review the policy below for details.
Because production for handcrafted items often begins immediately, orders cannot be cancelled once they are placed. If you believe you ordered in error, please contact our support team as soon as possible. While we will do our best to assist, we cannot guarantee cancellation.
All sales are final. We do not offer refunds or exchanges. In the rare event an item arrives damaged or incorrect, please contact us within 48 hours of delivery. We will work with you to provide a suitable resolution, which may include repair, replacement, or store credit at our discretion.
Contact Customer Support
Email or call us with your order number and a brief description of the issue
Authorization
We'll provide next steps and, if needed, a return authorization and address
Ship the Product (if requested)
Package securely and ship to our return address
Resolution
Once received and inspected, we will arrange a repair, replacement, or store credit as applicable
Our products are handcrafted by skilled artisans, which means:
For custom or made-to-order items:
Limited edition and one-of-a-kind pieces:
For refund and cancellation requests, please contact us:
Contact Support
Use our contact form below
Response Time
Within 24 hours during business days
Business Hours
Monday - Saturday, 9:00 AM - 6:00 PM IST
Note: For faster resolution, please include your order number, product details, and clear photos (if applicable) when contacting us.
