Shipping & Delivery Policy
Shipping & Delivery Policy
Last updated: 8/3/2026
Important Notice
Due to the handcrafted nature of our products, processing times may vary. We ensure each piece meets our quality standards before shipping.
1. Processing Time
1.1 Order Processing
Ready-to-Ship Items
2-3 business days
Handcrafted Items
3-5 business days
Custom Orders
7-14 business days
Limited Edition
5-7 business days
1.2 Processing Factors
Processing time may be affected by:
- Product complexity and handcrafting requirements
- Current order volume and artisan availability
- Quality control and final inspection processes
- Customization requests and special requirements
- Holiday periods and seasonal demand
2. Shipping Methods & Delivery Timeline
2.1 Domestic Shipping (India)
Standard Delivery
₹150Metro Cities
3-5 business days
Tier 2 Cities
5-7 business days
Other Locations
7-10 business days
Express Delivery
₹300Metro Cities
1-2 business days
Tier 2 Cities
2-3 business days
Other Locations
3-5 business days
Premium Delivery
₹500Metro Cities
Same day/Next day
Tier 2 Cities
1-2 business days
Other Locations
2-3 business days
2.2 Free Shipping
🎉 Free Standard Shipping on Orders Above ₹2,000
Orders above ₹2,000 qualify for free standard delivery across India. Express and premium delivery options are available at additional cost.
3. Delivery Timeline Summary
(Standard shipping, including processing)
4. Shipping Partners & Tracking
4.1 Shipping Partners
We partner with reliable courier services to ensure safe and timely delivery:
- DTDC Express Limited
- Blue Dart Express
- Delhivery
- Professional Couriers
- Local courier services for remote areas
4.2 Order Tracking
Once your order is shipped, you will receive:
- Shipping confirmation email with tracking number
- SMS updates on delivery status
- Real-time tracking through our website
- Delivery notification and proof of delivery
5. Delivery Areas & Restrictions
5.1 Delivery Coverage
✅ We Deliver To:
- All major cities and towns across India
- Metro cities with same-day delivery options
- Tier 2 and Tier 3 cities
- Most rural areas (subject to courier availability)
⚠️ Limited Service Areas:
- Remote villages and tribal areas
- Restricted military zones
- Areas with security restrictions
- International destinations (not currently available)
5.2 Address Requirements
To ensure smooth delivery, please provide:
- Complete and accurate delivery address
- Landmark or nearby location details
- Correct PIN code
- Alternate contact number
- Preferred delivery time (if applicable)
6. Delivery Process & Requirements
6.1 Delivery Process
Order Processing
Quality check and packaging of handcrafted items
Shipping
Handover to courier partner with tracking details
In Transit
Real-time tracking updates via email and SMS
Delivery
Hand delivery with OTP verification
6.2 Delivery Requirements
📦 Delivery Requirements:
- Recipient must be present at delivery address
- Valid ID proof may be required for high-value orders
- OTP verification for orders above ₹5,000
- Package inspection before accepting delivery
- Signature required for proof of delivery
7. Failed Deliveries & Redelivery
7.1 Failed Delivery Scenarios
- Recipient not available at delivery address
- Incorrect or incomplete address
- Area not accessible by courier
- Security restrictions or gated communities
- Weather conditions affecting delivery
7.2 Redelivery Policy
8. Contact Information
For shipping and delivery inquiries, please contact us:
Contact Support
Use our contact form below
Response Time
Within 24 hours during business days
Business Hours
Monday - Saturday, 9:00 AM - 6:00 PM IST
Note: For tracking inquiries, please have your order number ready. We respond to all shipping queries within 24 hours during business days.