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Shipping & Delivery Policy

Shipping & Delivery Policy

Last updated: 28/11/2025

Important Notice

Due to the handcrafted nature of our products, processing times may vary. We ensure each piece meets our quality standards before shipping.

1. Processing Time

1.1 Order Processing

Ready-to-Ship Items

2-3 business days

Handcrafted Items

3-5 business days

Custom Orders

7-14 business days

Limited Edition

5-7 business days

1.2 Processing Factors

Processing time may be affected by:

  • Product complexity and handcrafting requirements
  • Current order volume and artisan availability
  • Quality control and final inspection processes
  • Customization requests and special requirements
  • Holiday periods and seasonal demand

2. Shipping Methods & Delivery Timeline

2.1 Domestic Shipping (India)

Standard Delivery

₹150

Metro Cities

3-5 business days

Tier 2 Cities

5-7 business days

Other Locations

7-10 business days

Express Delivery

₹300

Metro Cities

1-2 business days

Tier 2 Cities

2-3 business days

Other Locations

3-5 business days

Premium Delivery

₹500

Metro Cities

Same day/Next day

Tier 2 Cities

1-2 business days

Other Locations

2-3 business days

2.2 Free Shipping

🎉 Free Standard Shipping on Orders Above ₹2,000

Orders above ₹2,000 qualify for free standard delivery across India. Express and premium delivery options are available at additional cost.

3. Delivery Timeline Summary

Order Processing:2-5 business days
Standard Shipping:3-10 business days
Express Shipping:1-5 business days
Premium Shipping:Same day - 3 business days
Total Delivery Time:5-15 business days

(Standard shipping, including processing)

4. Shipping Partners & Tracking

4.1 Shipping Partners

We partner with reliable courier services to ensure safe and timely delivery:

  • DTDC Express Limited
  • Blue Dart Express
  • Delhivery
  • Professional Couriers
  • Local courier services for remote areas

4.2 Order Tracking

Once your order is shipped, you will receive:

  • Shipping confirmation email with tracking number
  • SMS updates on delivery status
  • Real-time tracking through our website
  • Delivery notification and proof of delivery

5. Delivery Areas & Restrictions

5.1 Delivery Coverage

✅ We Deliver To:

  • All major cities and towns across India
  • Metro cities with same-day delivery options
  • Tier 2 and Tier 3 cities
  • Most rural areas (subject to courier availability)

⚠️ Limited Service Areas:

  • Remote villages and tribal areas
  • Restricted military zones
  • Areas with security restrictions
  • International destinations (not currently available)

5.2 Address Requirements

To ensure smooth delivery, please provide:

  • Complete and accurate delivery address
  • Landmark or nearby location details
  • Correct PIN code
  • Alternate contact number
  • Preferred delivery time (if applicable)

6. Delivery Process & Requirements

6.1 Delivery Process

1

Order Processing

Quality check and packaging of handcrafted items

2

Shipping

Handover to courier partner with tracking details

3

In Transit

Real-time tracking updates via email and SMS

4

Delivery

Hand delivery with OTP verification

6.2 Delivery Requirements

📦 Delivery Requirements:

  • Recipient must be present at delivery address
  • Valid ID proof may be required for high-value orders
  • OTP verification for orders above ₹5,000
  • Package inspection before accepting delivery
  • Signature required for proof of delivery

7. Failed Deliveries & Redelivery

7.1 Failed Delivery Scenarios

  • Recipient not available at delivery address
  • Incorrect or incomplete address
  • Area not accessible by courier
  • Security restrictions or gated communities
  • Weather conditions affecting delivery

7.2 Redelivery Policy

First Redelivery Attempt:Free
Second Redelivery Attempt:₹100
Third Redelivery Attempt:₹200
After 3 attempts:Return to sender

8. Contact Information

For shipping and delivery inquiries, please contact us:

Contact Support

Use our contact form below

Response Time

Within 24 hours during business days

Business Hours

Monday - Saturday, 9:00 AM - 6:00 PM IST

Note: For tracking inquiries, please have your order number ready. We respond to all shipping queries within 24 hours during business days.

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